RETURNS & EXCHANGE

RETURNS:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 7 days from the original purchase date for the UAE market, and within 14 days for international orders. Please ensure that the product is unopened, unused, and in its original packaging for a successful return and with the original tags attached.

REFUNDS:

Once we receive the products, our team will inspect the product as per the policy and process. If the product passes the check, we will proceed with the refund request.

The refund will be made within 7 working days or depending on your bank.

RETURNS FOR SALE PRODUCTS:

Please note that the products purchased during any sale will be returned as vouchers in your account on our online store.

EXCHANGE:

To quickly receive the item you want, return the one you have. Once the return is accepted, you can purchase the new item separately.

If you have any additional questions, Feel free to contact us at info@vtofficial.com